i am OVER THE MOON. just got off the phone with vitamix (10 minutes or less call) and i am being sent a new blade agitator and blade with wrench so that i can replace mine that is not turning in my wet container. i couldn't believe this was considered covered under my warranty since i was immediately admitting how stupid i was for using my tamper without the lid!
i then asked if i could buy a replacement tamper to hopefully receive at the same time (me and paul are DYING to have green smoothies again!) and my helpful agent said i get one free tamper included in my warranty! so i will receive that for free too!
eek! eek! eek!
it's funny, i was getting so nervous about the cost, i was thinking i should call russell food first because at least they are local and i could bypass shipping costs. i guess i will have to wait until my next stupid accident to use them. but hopefully i am going to be so present and aware from now on, that my vitamix will get to happily blend forever more...
THANK YOU, VITAMIX!!!