i am OVER THE MOON. just got off the phone with vitamix (10 minutes or less call) and i am being sent a new blade agitator and blade with wrench so that i can replace mine that is not turning in my wet container. i couldn't believe this was considered covered under my warranty since i was immediately admitting how stupid i was for using my tamper without the lid!
i then asked if i could buy a replacement tamper to hopefully receive at the same time (me and paul are DYING to have green smoothies again!) and my helpful agent said i get one free tamper included in my warranty! so i will receive that for free too!
eek! eek! eek!
it's funny, i was getting so nervous about the cost, i was thinking i should call russell food first because at least they are local and i could bypass shipping costs. i guess i will have to wait until my next stupid accident to use them. but hopefully i am going to be so present and aware from now on, that my vitamix will get to happily blend forever more...
THANK YOU, VITAMIX!!!
Showing posts with label shattered tamper. Show all posts
Showing posts with label shattered tamper. Show all posts
Wednesday, March 28, 2012
Sunday, March 25, 2012
i am so sorry, vitamix.
dear vitamix,
i stupidly used the tamper today in my vitamix without the lid! i don't know WHY i thought this was a better idea than taking some lettuce out of the blender.
long story short: i have shattered the end of my tamper and the blades don't want to turn so much anymore. i tried out my dry container and that seemed to work after a little bit of a warm up.
i am worried that i have damaged the motor and wet container!
what can i do?
i realize the warranty (i purchased my machine in january 2011) doesn't cover stupidity, but i am hoping i can repair my machine rather than have to save up for a new one! is there anywhere local i can take my vitamix in for repair? what are my options?
i love my vitamix!
i appreciate any advice you can give me.
sigh. so i am juicing again. for now. not as easy and quick as putting it all in the blender.
the website says i should get a response within 4-5 days. it appears i am not the first person to do this and it sounds like they have excellent customer service and that this broken drive socket repair could be $102. if it's that, i am soooo relieved. we'll see!
p.s. can't help but feel like my blender has cut me off from green smoothies. it was like, 30 days? that is IT!!!
i stupidly used the tamper today in my vitamix without the lid! i don't know WHY i thought this was a better idea than taking some lettuce out of the blender.
long story short: i have shattered the end of my tamper and the blades don't want to turn so much anymore. i tried out my dry container and that seemed to work after a little bit of a warm up.
i am worried that i have damaged the motor and wet container!
what can i do?
i realize the warranty (i purchased my machine in january 2011) doesn't cover stupidity, but i am hoping i can repair my machine rather than have to save up for a new one! is there anywhere local i can take my vitamix in for repair? what are my options?
i love my vitamix!
i appreciate any advice you can give me.
the website says i should get a response within 4-5 days. it appears i am not the first person to do this and it sounds like they have excellent customer service and that this broken drive socket repair could be $102. if it's that, i am soooo relieved. we'll see!
p.s. can't help but feel like my blender has cut me off from green smoothies. it was like, 30 days? that is IT!!!
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