a sad vitamix story... hopefully soon with a happy ending!

on april 18th, i was so excited as i got my delivery of vitamix replacement parts. i put everything together. my vitamix still did not work.
i finally called them on the 21st to ask and i was told i would be sent the stuff to be able to send my whole vitamix base to them to look at and make sure to fix. i am still waiting!
i hope i can talk to someone about it tomorrow. i hate that my broken vitamix isn't even on its way to being fixed right now! and i'm sure that waiting part is going to take awhile!!!
sigh!
*may 17th update: called and apparently they didn't have my apartment suite number! so i never got the FedEx slip. they emailed me the slip instead so my vitamix is finally on its way for servicing. fingers crossed i get it back in june!*
well, at least we have a magic bullet here. it's a bit more work but i can still get some yummy smoothies happening in it.

this smoothie is DELICIOUS. it's frozen banana, almond milk, some supergreens powder, fresh mint and lucuma powder. it tastes like how ice cream should taste! ^_^

p.s. in the last couple days, i have had 2 friends excitedly tell me they have bought their first vitamix! i hope i can visit them soon to get my extra smooth smoothie fix! ^_^ hehe

i am so sorry, vitamix.

dear vitamix,
i stupidly used the tamper today in my vitamix without the lid! i don't know WHY i thought this was a better idea than taking some lettuce out of the blender.
long story short: i have shattered the end of my tamper and the blades don't want to turn so much anymore. i tried out my dry container and that seemed to work after a little bit of a warm up.
i am worried that i have damaged the motor and wet container!
what can i do?
i realize the warranty (i purchased my machine in january 2011) doesn't cover stupidity, but i am hoping i can repair my machine rather than have to save up for a new one! is there anywhere local i can take my vitamix in for repair? what are my options?
i love my vitamix!
i appreciate any advice you can give me.

sigh. so i am juicing again. for now. not as easy and quick as putting it all in the blender.
the website says i should get a response within 4-5 days. it appears i am not the first person to do this and it sounds like they have excellent customer service and that this broken drive socket repair could be $102. if it's that, i am soooo relieved. we'll see!

p.s. can't help but feel like my blender has cut me off from green smoothies. it was like, 30 days? that is IT!!!