Showing posts with label amazing customer service. Show all posts
Showing posts with label amazing customer service. Show all posts

Friday, June 1, 2012

i can vitamix again!!!

i have been watching my fedex tracking and knew that my vitamix arrived in ontario for repair last friday. well, i was so overjoyed to get a canada post parcel notice today after work... and super surprised when it was my vitamix! one week after it arriving for repair, it is back with me!
what service!!! (thank you, vitamix!!!)
and the best part is that IT WORKS!
i can't wait to have daily green smoothies again! forever! i'm going to take such good care of my newly restored vitamix!
this one was parsley, frozen banana, some spatone liquid iron, some camu camu, apple juice and water.

i'm excited to do a 2 day green smoothie challenge i just read about in rawbc's emailout. it is monday and tuesday, july 23 + 24th, and you only drink green smoothies those days. sounds like heaven! if you participate, you are encouraged to let the green smoothie people know at info@rawbc.org with your name and city/town. they suggest 60% (organic, of course) fruit, 40% dark leafy greens and 2 cups of water in your blender. and the challenge is 2 days/month. sounds like a great idea to me!

Wednesday, March 28, 2012

eek! thank you vitamix!!!

i am OVER THE MOON. just got off the phone with vitamix (10 minutes or less call) and i am being sent a new blade agitator and blade with wrench so that i can replace mine that is not turning in my wet container. i couldn't believe this was considered covered under my warranty since i was immediately admitting how stupid i was for using my tamper without the lid!
i then asked if i could buy a replacement tamper to hopefully receive at the same time (me and paul are DYING to have green smoothies again!) and my helpful agent said i get one free tamper included in my warranty! so i will receive that for free too!
eek! eek! eek!
it's funny, i was getting so nervous about the cost, i was thinking i should call russell food first because at least they are local and i could bypass shipping costs. i guess i will have to wait until my next stupid accident to use them. but hopefully i am going to be so present and aware from now on, that my vitamix will get to happily blend forever more...
THANK YOU, VITAMIX!!!